Training and Implementation Specialist (North America)

The Training and Implementation Specialist works on the front line to implement and train on our desktop, client-server and web technologies in our fast-growing local and international customer base. This position is to grow the professional services team to meet the increasing demand in European implementations.

Responsibilities

  • Manage software implementation projects for local and international customers
  • Plan, schedule and follow-up on each step of the implementation phase
  • Develop, maintain and deliver customer training programs
  • Train local and international customers on MultiTrans desktop, client-server and web products
  • Perform customer consultation regarding workflow re-engineering to optimize internal processes
  • Interact with our customers via the telephone and electronic channels
  • Act as a team member that contributes to solutions and customer satisfaction
  • Adapt to a fast-paced and changing technical environment
  • Requires frequent traveling

Qualifications of the Training and Implementation Specialist

  • Highly analytical and articulate
  • Experience in end-user software implementation and training
  • Excellent verbal and written communication skills, in English and in French. One other foreign language an asset
  • Excellent problem solving skills
  • Self-motivated and resourceful
  • Preference for working in a cooperative team environment
  • Demonstrated ability and willingness to learn new technology quickly
  • Ability to work under pressure
  • Expertise in Windows operating systems and Microsoft Office applications
  • Experience with translation activities an asset
  • Some experience with computer-aided translation, ideally with MultiTrans technology, an asset

MultiCorpora is a results driven and entrepreneurial company where people are valued and treated as human capital. We encourage our employees to get involved and we support them in reaching their career goals by offering them the opportunity to work autonomously. If you would like to work for a growing (international) organization that provides competitive compensation and excellent support for training and development, please email your resume to: hr@multicorpora.com. We thank all applicants, however, only those candidates selected for an interview will be contacted.

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