MultiCorpora is a
stable, profitable and expanding company with over 30% growth this past year.
It is now adding a new position to its client support team: 3rd Level Technical
Support and Troubleshooting.
We are looking for a 3rd
Level Technical Support and Troubleshooting to join our team as a full-time
employee.
Responsibilities:
-
Take ownership of
escalated cases that cannot be resolved within the prescribed response time
-
Troubleshoot and
reproduce client issues via remote desktop connections, building internal
testing environments
-
Document and escalate
reproducible issues directly to products team.
-
Work closely with
products team to validate fixes and workarounds in internal and client
environments
-
Perform sophisticated
system installations and configurations through remote desktop connections
-
Ensure timely
resolution of escalated customer issues
Qualifications:
-
Computer Science
Degree/Diploma or equivalent
-
In-depth Software
Troubleshooting and Software Technical Support for proprietary client-server
applications
-
Excellent knowledge of
Windows XP, Vista, Server 2003 and Server 2008
-
Excellent knowledge of
networking principles and the IP protocol.
-
Highly analytical and
articulate
-
Excellent verbal and
written communication skills in both English and French
-
Ability and
willingness to learn new technology quickly
-
A proven team player
with the ability to work under pressure
-
Exceptional time
management and ability to prioritize duties
-
Self-motivated and
able to work with minimal supervision
-
Any other related duties
that may be assigned by management
Additional Assets:
- Experience in Quality Assurance/Testing or software development
- Knowledge of MSSQL 2000/2005 databases
- Knowledge of Oracle 9i/10g databases
- Ability to develop SQL scripts for Oracle or Microsoft SQL
- Knowledge of and ability to write VBA scripts for Microsoft Word or Excel
MultiCorpora is a results driven and entrepreneurial company where
people are valued and treated as human capital. We encourage our employees to
get involved and we support them in reaching their career goals by offering
them the opportunity to work autonomously. If you would like to work for a
growing (international) organization that provides competitive compensation and
excellent support for training and development, please email your resume to:
hr@multicorpora.com. We thank all applicants, however, only those candidates
selected for an interview will be contacted.
